Delivery Information

Delivery Information

Standard delivery is within 5 working days.

  • We can sometimes offer a next day delivery service.  Please call prior to ordering to arrange this, we may take your order over the phone.  Exclusions apply.
  • All orders over £120.00 FREE
  • All orders up to and including £120.00 delivery charge £4.95.
  • Our standard delivery Includes UK mainland only.
  • We can deliver to other areas of the UK but you will need to call us for a quote.

Our standard delivery covers all of the UK mainland apart from the following areas:

BT, HS, IM, IV, KW, LL58-78, PA20-78, PH15-44, PO30-41, ZE.

We can deliver to these areas and to the Channel islands, Ireland and Northern Ireland but you will need to call us for a quote. 

When Do We Deliver?

Standard delivery is within 5 working days.

We can sometimes offer a next day delivery service.  Please call prior to order to arrange this, we can take your order over the phone.  Some exclusions apply.

Our delivery service takes place on weekdays only.

Smaller items are sent with DPD or Parcelforce on a 48hr service and you will recieve an email with tracking number and expected day of delivery.  Larger items are normally delivered by national carriers, you will be contacted regarding delivery, so please ensure that we have a working telephone number and email address for you.

If the original delivery date requested by the customer cannot be met and the customer would rather not wait they are entitled to cancel their order and to receive any refund of monies paid. If we cannot agree another time for delivery, we offer the customer a full refund.

Our standard delivery covers all off the UK mainland only apart from the following areas:

BT, HS, IM, IV, KW, LL58-78, PA20-78, PH15-44, PO30-41, ZE. 

We can deliver to these areas and to the Channel islands, Ireland and Northern Ireland but you will need to call us for a quote. 

If you are purchasing an item for a special occasion please open and check it against the parts list to ensure that the manufacturers have packed the item correctly.  If an item is missing or wrong we do need time to get a replacement part to you.  Unfortunately we will not compensate if an item is wrong as we can get replacement parts despatched to correct them.

Delivery Drivers

When Big Fun House makes the delivery, the delivery driver will always try to leave the item / items where the customer asks. The furthest point that they are expected to leave any item is on a back patio, access permitting.  Any side gate or passage is normally big enough as long as a person can walk down there.  The drivers are not expected to take the item / items any further beyond that point.  The delivery drivers will carry items through the house that do not require a trolley to move the items.  Larger boxes may need unpacking and taking through piece by piece, this is up to the customer to do.  We do not ask the driver to do this as they have timed bookings and would find themselves late for other customers.  

Big Fun House will not be liable for any claim for compensation whatsoever for failing to deliver on a particular date or time.


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