Frequently Asked Questions

Big Fun Outdoors would like to make your buying experience as simple and straightforward as is possible. If you cannot find the answer to your question on these pages, please call us on 01227 732323.

1.Do you ship internationally?

We ship to all of the UK mainland in our standard shipping costs, areas outside of this as detailed in our delivery policy can be shipped to but please call us prior to ordering to get a cost of delivery.

2.Who should I to contact if I have any question?

Please call us on 01227 732323 or write to us or visit us at Big Fun Outdoors, Big Fun House, Ashford Road, Chartham, Canterbury, Kent, CT4 7HN or email on

3.How do I cancel or alter an order?

If you would like to cancel your order you can let us know by emailing prior to your goods being despatched. 

4.How can I return a product?

If we have already delivered your order you still have the right to cancel the contract of sale at any time up to 14 days starting the day after its delivery. You then have up to 14 days to return the good to us. We will then look to refund you within 14 days following receipt of the goods in a satisfactory condition. This is in accordance with the Distance Selling Act 2000.   If this is something you wish to do please let us know by email to quote your name, address and order ID.

5.How long will it take to get my package?

Our standard delivery is within 5 working days. You will be contacted to arrange a suitable delivery.

6.What shipping methods are available?

We use national carriers including; DHL, Parcelforce, Tuffnells and also delivery directly from the manufacture.

7.Do you provide any warranty?

Unless otherwise stated, all products offered for sale come with one years manufacturers parts warranty, warranties are non-transferable and do not include labour.  This is in addition to consumers' statutory rights.  Unless confirmation given in writing all equipment supplied by Big Fun Outdoors is for private residential use, it is not suitable for use in a commercial setting.  Commercial use will void any warranties.  



Big Fun Outdoors

Big Fun House

Ashford Road





Tel - 01227 732323

email -


Copyright © 2018 Big Fun Outdoors. All rights reserved.