Terms & Conditions

Pricing

All prices include VAT @ 20%. All prices and special offers are subject to availability and change.

All Orders Placed with Big Fun Outdoors

You are deemed to have placed an order by ordering via our e-commerce checkout. With our  process you are given the opportunity to check your order and to correct any errors or omissions. We will send you confirmation of your order once received at our office.

Our acceptance of your order only takes place once we have delivered the item or items ordered.  The purchase contract is made once we have delivered the item, even if immediate payment was made and processed immediately unless you have been otherwise notified that we do not accept your order or it has been cancelled by you.

We could refuse to accept an order: 

    (a) if goods are unavailable. 

    (b) if payment is unauthorised.

    (c) if there has been a description or pricing error.

Cancelling Your Order

If you would like to cancel your order you can let us know by emailing contactus@bigfunoutdoors.co.uk prior to your goods being despatched. 

If we have already delivered your order you still have the right to cancel the contract of sale at any time up to 14 days starting the day after its delivery. You then have up to 14 days to return the good to us. We will then look to refund you within 14 days following receipt of the goods in a satisfactory condition. This is in accordance with the Distance Selling Act 2000.   If this is something you wish to do please let us know by email to contactus@bigfunoutdoors.co.uk quote your name, address and order ID.

You, the customer should take good care of the goods whilst in possession of them and return them in their original and un-opened packaging, please ensure that the goods are not damaged as you have a duty of care whilst the goods are in your possession.  You, the customer will be liable for the full cost of returning the goods.

On the very rare occasion that an item is faulty or damaged in transit Big Fun Outdoors will offer to replace the damaged item immediately.  Alternatively, we will offer a full refund (payable within 30 days of agreeing the refund).  Refunds will only be made after we receive the original goods supplied by Big Fun Outdoors.

Delivery and Installation by the Manufacturer

Delivery includes shipment to the front door only.  When we use a next day delivery service it will need signing for and the driver may ask for assistance when unloading.  Some items are very heavy and of a large size, please be aware of this when you are about to take delivery of any goods. Please inspect the goods for damage before signing and accepting delivery.  Most products will be shipped within the time stated when placing your order.  If delivery on a particular item exceeds this timescale we will contact you to inform you of an estimated delivery date.

Please note - we currently accept orders from our website for delivery to UK addresses only (please see our delivery page for delivery charges).

Signature on Delivery

All items will require a signature on delivery. It is recommend that, when taking deliver, if the box is damaged, you should state this on the delivery note in writing prior to signing.

Warranty

Unless otherwise stated, all products offered for sale come with one years manufacturers parts warranty, warranties are non-transferable and do not include labour.  This is in addition to consumers' statutory rights.  Unless confirmation given in writing all equipment supplied by Big Fun Outdoors is for private residential use, it is not suitable for use in a commercial setting.  Commercial use will void any warranties.  If you are purchasing something for a special occasion it is recommended that you unpack the item / items and check that all the parts are there before assembly.  If something is missing we would need time to get the item in and delivered to you.  Big Fun Outdoors will not compensate for any missing parts in a pack, we will get any missing parts delivered to you.

No Nonsense Returns

If you would like to cancel your order you can let us know by emailing contactus@bigfunoutdoors.co.uk prior to your goods being despatched. 

If we have already delivered your order you still have the right to cancel the contract of sale at any time up to 14 working days starting the day after its delivery. You then have up to 14 days to return the good to us. We will then look to refund you within 14 days following receipt of the goods in a satisfactory condition. This is in accordance with the Distance Selling Act 2000.   If this is something you wish to do please let us know by email to contactus@bigfunoutdoors.co.uk quote your name, address and order ID. We will then reply to you with details of where and how to return the goods.

If any of the goods you receive are faulty, please let us know within 14 days. You are entitled to a full refund should you wish or we can arrange an exchange. This could involve the customer dealing with the manufacture direct.  In the event of goods needing to be returned, the return will only be valid if authorised by Big Fun Outdoors and if returned in appropriate packaging. We ask that you open all packages with care and that you retain the packaging in case the goods need to be returned.  Unauthorised returns will not be accepted.

All faulty or damaged goods or discrepancies must be notified to us on 01227 732323 or contactus@bigfunoutdoors.co.uk within 14 days of receipt.

Safety

All products on this web site are for use by people of appropriate age for the product in residential / domestic environments only, if a product is used in a commercial setting all warranties will be void.  As with all activity play equipment, we recommend that children are supervised by an adult during play.  All children’s play equipment should be regularly inspected (monthly) and the bolts and screws tightened, if necessary.  Care should be taken to avoid damaging components during use or working nearby i.e. gardening (mowing, strimming, etc).

Complaints

If you would like to make a complaint, please contact Big Fun Outdoors in any of the following ways:

Big Fun Outdoors
Big Fun House
Ashford Road
Chartham
Canterbury
Kent
CT4 7HN

Telephone: 01227 732323

Email: contactus@bigfunoutdoors.co.uk

All complaints will be acknowledged within 5 working days and Big Fun Outdoors will try to resolve the complaint to your satisfaction as quickly as possible.  We will keep you updated throughout the complaints process.

Your statutory rights are not affected by the terms and conditions of Big Fun Outdoors.  All contracts are subject to English law.

 

 

Copyright © 2018 Big Fun Outdoors. All rights reserved.